Texas Box Office :: There's A Lot Going On Here

Will I get better seats going directly through Texas Box Office or through other outlets?
All Texas Box Office outlets sell tickets on the same system with the same inventory access to seats. One way to jump ahead of the general public sales is to sign up for information on pre-sales and special promotions when you create a TexasBoxOffice.com account.

What is general admission?

General admission seating can be standing room only or seats that are open on a first-come, first-served basis.

What are reserved seats?
Reserved seats are assigned to the purchaser. The tickets will display the seat location in level, section, row and seat number.

I want to see where my tickets are located before I commit to purchase them. Where do I look to get a representative view of certain event configurations?
Please visit our Seating Diagrams page. If you still have questions please contact Texas Box Office.

What does "Best Available" mean?

Best Available is determined by the number of tickets desired and what seats are open on the ticketing system. Selecting Best Available allows you to search for the most desired location with the number of seats needed in that price level and/or category.

What if I do not like the tickets selected through "Best Available"?
Select the “Release These Tickets” button and proceed.

How many tickets may I purchase?
This is determined on event-by-event basis for the first day of sales and may run through the entire ticket-purchasing period. Usually there is no limit on the amount of tickets you may purchase through Texas Box Office.

Is there an age limit or requirement to attend a show sold through Texas Box Office?
All venue have their own policies for age limits. Please check with the venue's box office or call the Texas Box Office phone lines to get more details on this policy.

Do children get in free or do they need a ticket to enter?
All venue have their own policies for age limits. Please check with the venue's box office or call the Texas Box Office phone lines to get more details on this policy.

How do I order mobility-impaired seating?
Mobility-impaired seating may be purchased through Charge By Phone or on-line. A Texas Box Office representative will contact you during our regular business hours as soon as your on-line request is received. This request in no way guarantees seats. Orders will be processed on a first-come, first-served basis. Mobility-impaired seating is limited at certain venues. Large parties may have to be split up depending on building capacity, structure and fire code.

How do I purchase a seat in a suite or an entire suite at the Frank Erwin Center?

For more information regarding a seat in a suite or the entire suite on a single-use basis at the Frank Erwin Center, please contact Liz Land (512-471-6703). For long-term use of a suite at all UT athletic facilities, please contact The Longhorn Foundation.

What are the benefits of a suite?
Looking for a unique and fun environment for your next gathering? Single-use suites at the Frank Erwin Center are the answer! A limited number of arena suites are available for license on a per-event basis. Watch some of the country's best live entertainment from a luxurious and private setting with premium furnishings, private restroom, a wet bar and full-service catering. Treat your friends, clients, or co-workers to an evening of style and convenience that they'll never forget. The Erwin Center will provide you and your group with special parking passes, entrance through VIP street-level doors, and access to your suite up to one hour prior to the event! And, the friendly and professional staff will be on hand to make sure that all of your needs are met. Whether your goal is to impress a prospective client, motivate your staff, or throw an unforgettable birthday party, arena suites provide the perfect environment for all of your business and personal needs. Click here for more information.

Once I have purchased my ticket and am at the event, can I hunt for a better seat?

Only if the event is general admission. Most venues featured reserved seating, therefore committing you to the seats you purchased. Venue ushers can assist you in locating your seats.

When I attended the event, I saw unoccupied seats that are better than the ones I purchased? How is that possible?
Please note that the term "better seats" varies from individual to individual. The tickets may have been purchased by individuals that did not attend the event. Some season ticket holders may not make every performance.

It is the day of a show and tickets are off sale through the Internet? Can I still get a ticket to the event?
Some events will be taken off TexasBoxOffice.com a few hours prior to showtime on the day of the event. Depending on availability, tickets may still be purchased at the venue gate or box office. Please contact Texas Box Office or the individual venue box offices for detailed instructions.

What is Will Call?

Will Call allows you to pick up your purchased tickets at a specific venue prior to beginning of the event. Tickets purchased through Texas Box Office designated for Will Call can be picked up at the venue box office starting one hour prior to the event. For additional Will Call availability, contact the individual venue box office. Individuals picking up tickets must present the credit card used to purchase the tickets along with your valid state (if a resident of the United States) or government issued (if a resident of Canada or other country) photo ID, driver's license or passport. A valid ID must be duly issued by a government agency and include a photo and a signature. In addition, the name on the credit card must be the same as the person picking up the tickets.

What do I need to present to pick up Will Call tickets?

Individuals picking up Will Call tickets must present the credit card used to purchase the tickets along with a valid state (if a resident of the United States) or government issued (if a resident of Canada or other country) photo ID, driver's license or passport. A valid ID must be duly issued by a government agency and include a photo and a signature. In addition, the name on the credit card must be the same as the person picking up the tickets.

Where may I pick up tickets designated for Will Call?

Tickets purchased through Texas Box Office designated for Will Call can be picked up at the venue box office starting one hour prior to the event. For additional Will Call availability, contact the individual venue box office.

Bell County Expo Center Box Office: (254) 933-5353
Frank Erwin Center Box Office: (512) 471-7744
Texas Performing Arts Box Office: (512) 471-1446
University of Texas Athletics Box Office: (512) 471-3333 or 1-800-982-BEVO (2386)
Star of Texas Fair & Rodeo Box Office: (512) 919-3000

What is an Internet Mail order?
Internet Mail orders allow you to purchase tickets on-line with a credit card and have those tickets mailed directly to you. Your purchase will be processed and mailed to the address of the credit card holder. The tickets should arrive seven to 10 working days of the order date.

I have not received my tickets in the mail and it has been more than 10 days since my initial order. What should I do?

Please contact Texas Box Office if you do not receive your tickets within seven to 10 days of purchase.

How long does it take to receive my tickets in the mail?
Your purchase will be processed and mailed to the address of the credit card holder. The tickets should arrive seven to 10 working days of the order date.

What are Print @ Home tickets?
Print @ Home allows you to receive purchased tickets via e-mail after your credit card payment has been processed. Your e-mail will contain a PDF attachment of all tickets ordered. Open the PDF attachment, print the file and bring it to the appropriate venue. You will need Adobe Acrobat Reader to view and print your tickets.

What file type is sent for Print @ Home?
Your tickets will arrive as an attached Portable Document Format (PDF) file. You will need Adobe Acrobat Reader to view and print your tickets. You can get the free download HERE.

What software is needed for Print @ Home tickets?
You will need Adobe Acrobat Reader to view and print your tickets. You can get the free download HERE.

Is the Print @ Home file safe? Can I get a virus from the Print @ Home attachment?

TexasBoxOffice.com is a secure web site and will not send any viruses. Some operating systems may incorrectly designate Texas Box Office PDF files as viruses. If you believe you have received a virus from Texas Box Office, please contact us immediately.

Can I use my graphic software or other applications to print my Print @ Home tickets?

No. The only software application that will work with Texas Box Office Print @ Home tickets is Adobe Acrobat Reader.

What if I run out of ink or paper while printing my Print @ Home tickets?

You may print your PDF file again.

I lost the PDF file and/or the original e-mail from Texas Box Office that contained the PDF file. How do I get another PDF and/or e-mail sent?

Log into your account on TexasBoxOffice.com. After signing in, go to the "Re-Issue Ticket" link. After your tickets are displayed, check the appropriate box to have your tickets re-issued. You will receive an e-mail from Texas Box Office shortly thereafter. NOTE: The original bar code on the first PDF file printed will become invalid. Be sure to present the correct Print @ Home tickets at the door.

My computer crashed while ordering tickets. How do I find out if I got the tickets?

Please contact Texas Box Office if you are having computer difficulties. Our operators answer calls from 10 a.m. to 6 p.m. Central time Monday through Friday, and 10 a.m. to 4 p.m. Central time on Saturday. If you are in need of after-hours assistance, please contact technical support at (512) 471-7448 or email us through our form on the contact page.

Will I be charged a fee for registering with Texas Box Office?
No. Registration is free.

Why is there an extra charge on my order?
TexasBoxOffice.com charges a small delivery fee for mailing tickets, Print @ Home tickets and Will Call tickets. These charges are non-refundable. TexasBoxOffice.com also has a per-ticket convenience charge. Select events may have a per-order fee as well. The Texas Box Office Charge By Phone lines have a per-ticket convenience charge and a non-refundable per-order charge. Texas Box Office outlets have a per-ticket convenience charge.

How can I avoid extra charges that may occur when ordering tickets?

To avoid extra delivery or convenience charges contact the box office of the venue.
Venue Box Office phone numbers:

Bell County Expo Center Box Office: (254) 933-5353
Frank Erwin Center Box Office: (512) 471-7744
Texas Performing Arts Box Office: (512) 471-1446
University of Texas Athletics Box Office: (512) 471-3333 or 1-800-982-BEVO (2386)
Star of Texas Fair & Rodeo Box Office: (512) 919-3000

How do I sign into my account?

TexasBoxOffice.com has three separate accounts you may have signed up for:

UT Athletics
Texas Performing Arts
Central Texas Events (including The Frank Erwin Center)

Determine the account you initially signed up with and go to that category on TexasBoxOffice.com. Once you click "Sign In" from one of the three account pages, use the e-mail address you provided and password you created you to access your account.

I tried to sign in and received an error. What should I do?

Go to the Sign In page and click on the Forgot Password link. Enter the requested information an your password will be emailed to you.

How do I change my password?
Determine the account you initially signed up with and go to that category on TexasBoxOffice.com. Once you click "Sign In" from one of the three account pages, use the e-mail address you provided and password you created you to access your account.

How do I change my email address?

I no longer wish to receive event notifications from Texas Box Office. How do I get removed from the list?

Sign into your account and go select “Edit My Account”. Then select "E-Mail Preferences" and deselect the boxes that represent the information you no longer wish to receive.

UT Athletics
Texas Performing Arts
Central Texas Events (including The Frank Erwin Center)

How do I sign up for promotion and presale information?
Register on TexasBoxOffice.com and sign in to edit your account. Go to e-mail preferences and select the information you wish to receive. Certain presales and promotions are through the performer and/or event and not Texas Box Office. Please contact Texas Box Office for questions regarding specific promotions and presale information.

I heard about a discount but cannot locate it for the event? Can I still receive the discount?
Please contact Texas Box Office for questions regarding discounts and special offers.

When are refunds acceptable and how do I get a refund?
The method you used for purchasing your tickets will determine how you may obtain a refund. Refunds are accepted only for cancelled or postponed events. The ticket purchaser must return to the point of original purchase to receive a refund for a cancelled or postponed event. Cancelled shows have a two-year to obtain a refund. Postponed shows have a three-year window to obtain a refund unless rescheduled before three years. In the case of a rescheduled event, ticket purchasers must obtain a refund before the rescheduled date is performed. No refunds will be given after completion of the the rescheduled performance. Tickets purchased through TexasBoxOffice.com and via the Texas Box Office Charge By Phone lines may mail tickets to Texas Box Office / P.O. Box 2929 / Austin, TX 78768-2929 or come to The Frank Erwin Center on 1701 Red River to give the tickets to a Texas Box Office representative. Enter from the Red River administration doors. Please contact Texas Box Office for questions regarding refunds.

I have tickets to an event that has been cancelled. What should I do?
The method you used for purchasing your tickets will determine how you may obtain a refund. The ticket purchaser must return to the point of original purchase to receive a refund for a cancelled or postponed event. Cancelled shows have a two-year to obtain a refund. Tickets purchased through TexasBoxOffice.com and via the Texas Box Office Charge By Phone lines may mail tickets to Texas Box Office / P.O. Box 2929 / Austin, TX 78768-2929 or come to The Frank Erwin Center on 1701 Red River to give the tickets to a Texas Box Office representative. Enter from the Red River administration doors. Please contact Texas Box Office for questions regarding refunds.

I have tickets to an event that has postponed with no rescheduled date. What do I do?
The method you used for purchasing your tickets will determine how you may obtain a refund. The ticket purchaser must return to the point of original purchase to receive a refund for a cancelled or postponed event. Postponed shows have a three-year window to obtain a refund unless rescheduled before three years. In the case of a rescheduled event, ticket purchasers must obtain a refund before the rescheduled date is performed. No refunds will be given after completion of the the rescheduled performance. Tickets purchased through TexasBoxOffice.com and via the Texas Box Office Charge By Phone lines may mail tickets to Texas Box Office / P.O. Box 2929 / Austin, TX 78768-2929 or come to The Frank Erwin Center on 1701 Red River to give the tickets to a Texas Box Office representative. Enter from the Red River administration doors. Please contact Texas Box Office for questions regarding refunds.

I have tickets to an event that has rescheduled to a date that I cannot attend. What do I do?
The method you used for purchasing your tickets will determine how you may obtain a refund. Refunds are accepted only for cancelled or postponed events. The ticket purchaser must return to the point of original purchase to receive a refund for a cancelled or postponed event. Postponed shows have a three-year window to obtain a refund unless rescheduled before three years. In the case of a rescheduled event, ticket purchasers must obtain a refund before the rescheduled date is performed. No refunds will be given after completion of the the rescheduled performance. Tickets purchased through TexasBoxOffice.com and via the Texas Box Office Charge By Phone lines may mail tickets to Texas Box Office / P.O. Box 2929 / Austin, TX 78768-2929 or come to The Frank Erwin Center on 1701 Red River to give the tickets to a Texas Box Office representative. Enter from the Red River administration doors. Please contact Texas Box Office for questions regarding refunds.

What browser do I need to use for TexasBoxOffice.com?
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Why do I keep getting a string of characters on my screen?

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Do I need to clear my cookies to use TexasBoxOffice.com?
No. You are not required to clear your cookies to use TexasBoxOffice.com.

How do I speak with a customer service representative?
Please contact Texas Box Office if you are having computer difficulties. Our operators answer calls from 9 a.m. to 6 p.m. Central time Monday through Friday, and 10 a.m. to 4 p.m. Central time on Saturday. If you are in need of after hours assistance, please contact technical support at (512) 471-7448.

Where is the Texas Box Office headquarters located?
We are located at 1701 Red River.

How quickly should I expect to receive a response after sending an email to the “Contact Us” address?
We attempt to reply to all e-mail correspondence within 24 hours.